Customer Survey
The results of the GKN Freight Services Europe Customer Survey 2008 show that most of our
customers are receiving a service that they rate as good, very good or excellent. However, we
recognise that in a small number of cases our service is deemed only satisfactory with a very, very
small number expressing concerns that, in some areas, our service did not meet their expectations.
We have contacted each of the customers that have expressed concerns and we are working hard to
ensure that no customer receives a service that they rate lower than good.
We would like to thank everyone who took part in this year’s survey: unless we know your views we cannot be sure that we are meeting your expectations.
Thank you once again.
We would like to thank everyone who took part in this year’s survey: unless we know your views we cannot be sure that we are meeting your expectations.
Thank you once again.
Click here to
view the 2008 survey results
Compare our performance against the 2007 customer survey results